As the dispute with DHL continues I am going to update this with their responses.
In general they admit delays, they admit the consolodate at their convenience without letting customer know, they do not apologize for this and they do not guarantee delivery. This was in writing by management and posted earlier.
Several days ago I won a small victory to their removing*** the extra delivery charge for rush delivery to art fair. They admit that pricing should have been disclosed and I had offered to pick up my own freight. That could have been allowed. I *** removed, because the invoice was not amended almost two weeks later.
I still fight on for zero balance.
Nadia, and maybe more of their employees, are not trained in what forms are needed for import/export. Her lack of knowledge , coupled with communication delays with Germany pushed back pick up a week. I had an extra charge for a form they completed because she was unable to understand what was needed, or how the form I finally pulled off German DHL's website and filled in using Google translate wasn't enough. She never found out and the delay was crippling. I still argue that form was correct as I completed it.
But truly the consolidation, at their timing, and their slow response after freight lands leads back to the real issue. DHL cares about their own economic gains not OUR( the customer's) service or respects our business.
Here is today's response after pointing out the invoice was not changed as per last email and in response to my continuation to insist upon zero balance to invoice for the EPIC FAIL in Freight services:
"They have denied the request for it is understood that there we delays however, shipment was moved per service. I also do apologize for you receiving the invoice for the full amount for yes we have not adjusted the Import charges of removing the delivery charges for I was awaiting for an answer from our overseas office."
So let's talk again about service. The freight made it from Point A to B with excessive delays, unneeded stress and pain and suffering fighting for the crate to make it on time for the art fair. Had I not been working myself to fight for import and working with customs agents, myself the crate would have missed fair and I would have been out $$$$$ for booth fee with not art to show.
But this type of service to DHL is fair to double invoice, excusable and acceptable practice.
Do yourself a favor choose another company for your logistics. Find one that will guarantee delivery. Find a company that respects your business. Boycott DHL
In general they admit delays, they admit the consolodate at their convenience without letting customer know, they do not apologize for this and they do not guarantee delivery. This was in writing by management and posted earlier.
Several days ago I won a small victory to their removing*** the extra delivery charge for rush delivery to art fair. They admit that pricing should have been disclosed and I had offered to pick up my own freight. That could have been allowed. I *** removed, because the invoice was not amended almost two weeks later.
I still fight on for zero balance.
Nadia, and maybe more of their employees, are not trained in what forms are needed for import/export. Her lack of knowledge , coupled with communication delays with Germany pushed back pick up a week. I had an extra charge for a form they completed because she was unable to understand what was needed, or how the form I finally pulled off German DHL's website and filled in using Google translate wasn't enough. She never found out and the delay was crippling. I still argue that form was correct as I completed it.
But truly the consolidation, at their timing, and their slow response after freight lands leads back to the real issue. DHL cares about their own economic gains not OUR( the customer's) service or respects our business.
Here is today's response after pointing out the invoice was not changed as per last email and in response to my continuation to insist upon zero balance to invoice for the EPIC FAIL in Freight services:
"They have denied the request for it is understood that there we delays however, shipment was moved per service. I also do apologize for you receiving the invoice for the full amount for yes we have not adjusted the Import charges of removing the delivery charges for I was awaiting for an answer from our overseas office."
So let's talk again about service. The freight made it from Point A to B with excessive delays, unneeded stress and pain and suffering fighting for the crate to make it on time for the art fair. Had I not been working myself to fight for import and working with customs agents, myself the crate would have missed fair and I would have been out $$$$$ for booth fee with not art to show.
But this type of service to DHL is fair to double invoice, excusable and acceptable practice.
Do yourself a favor choose another company for your logistics. Find one that will guarantee delivery. Find a company that respects your business. Boycott DHL